If you change your mind about your purchase, please return items in a saleable, unworn and undamaged condition in its original packaging within 7 days of receipt. We will offer you a refund which will exclude postage costs.
Please allow up to 14 days for this to be processed from the day you return the products.
Please also note that items must be returned with all barcode tags and labels intact. We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.
We do not offer refunds or exchanges for any jewellery, make-up, fragrances and contact lenses purchased due to hygiene reasons.
RETURNS ADDRESS
All mailed returns should be sent to the following address:
Jora junction
371 Stratford road birmingham
B11 4jy
RETURN DELIVERY CHARGES
Unfortunately, we do not offer free returns. When returning unwanted items, you will be liable for the cost of posting it back to us.
We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.
STATUTORY RIGHTS
Your UK statutory rights are not affected by our returns policy.
NOTIFICATION OF RECEIPT OF YOUR RETURN
Once your returned order has been processed by our warehouse team, we will contact you via phone or email to let you know.
If you do not receive an email from us within 14 days, please contact Customer Service and we will look into this for you.